The practice of complexity : Review, change and service improvement in an NHS department

Mowles, C., van der Gaag, A. and Fox, J. (2010) The practice of complexity : Review, change and service improvement in an NHS department. Journal of Health Organization and Management, 24 (2). pp. 127-144. ISSN 1477-7266
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Purpose – In the last five years more and more scholars have drawn on insights from the complexity sciences as a way of understanding the process of managing and organising in the NHS differently. This paper aims to describe working methods derived from the theory of complex responsive processes, a more radical interpretation of these insights, used by a consultancy team in one NHS setting.


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